Shipping Policy
Thank you for shopping at Isscent. We’re committed to delivering your favorite fragrances as quickly and safely as possible. Please review our shipping policy below for important information regarding delivery times, methods, and costs.
📦 Shipping Locations
We currently ship Australia-wide.
International shipping is not available at this time.
🚚 Processing Time
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Orders are processed within 1–2 business days after payment is confirmed.
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Orders placed on weekends or public holidays will be processed the next business day.
📬 Shipping Methods & Delivery Time
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | $6.95 AUD |
| Free Standard Shipping | 3–7 business days | Free on orders over $75 AUD |
| Express Shipping | 1–3 business days | $12.95 AUD |
Delivery times are estimates and may vary based on your location and courier delays.
📦 Order Tracking
Once your order is shipped, you will receive a tracking number via email. Use it to follow your order’s journey right to your doorstep.
❗Important Notes
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Please ensure your shipping address is complete and accurate. We are not responsible for delays or lost parcels due to incorrect addresses.
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If your order is returned to us due to an undeliverable address, additional shipping charges may apply to resend it.
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We do not ship to PO Boxes or parcel lockers.
📮 Lost or Delayed Shipments
If your parcel hasn’t arrived within the expected timeframe, please contact us at hello@isscent.com with your order number. We'll investigate and assist you promptly.
🔁 Returns Due to Delivery Issues
If a delivery issue results in a return to sender (e.g. unclaimed parcel, wrong address), we will offer a refund minus the original shipping fee, or resend the product at your expense.
📞 Need Help?
If you have any questions or concerns about shipping, feel free to contact our support team:
📧 Email: hello@isscent.com
📞 Phone: +61 2 4448 8848
📍 Address: 50 Martin Pl, Sydney NSW 2000, Australia
We appreciate your trust in Isscent — delivering elegance, one scent at a time.
